Sales Policy
Last updated October 10, 2026
See it before you buy it
Every portrait is shown to you as a free, watermarked preview before you pay, so you see what you are getting.
Love it or your money back
If you don't love your print, or it doesn't look like your pet, email us at hello@whiskermuseum.com within 30 days of delivery, with your order number and a photo of it. We'll refund you in full, to the card or other way you paid. There's no need to send it back.
If you'd rather keep it and have it repainted, we'll paint your portrait again for free instead, as often as it takes within those 30 days, and send you one new print of the portrait you choose, free. The free reprint is one per order.
Digital downloads
The HD file is ready to download a minute or two after you pay. If you bought the HD file on its own and don't love it, email us within 30 days of buying it, with your order number, and we'll refund it in full, to the way you paid. Or we'll repaint it free, as often as it takes within those 30 days, and send you each new HD file.
Prints and canvases
Each print is made to order for you and shipped to US addresses only. Prices include shipping and tax. All prices of taxable items include sales tax reimbursement computed to the nearest mill. A canvas or a poster usually arrives in about a week (longer to Alaska and Hawaii, and from mid-November to the end of December); our other products take about 1 to 2 weeks. You get a tracking number by email when it ships. Every print comes with the HD file, ready a minute or two after you pay. If your print is running late, we'll email you a new date, and you can cancel it for a full refund if you'd rather not wait.
Your print goes to the printer as soon as you pay, so it can't be changed after that. The money-back promise above still covers you.
Damaged or lost in the mail
If your print arrives damaged or misprinted, or never arrives, email us within 30 days of when it should have arrived, with your order number (and a photo, if it's damaged), and we'll send you a new one free. We always replace these, and it doesn't use up your free reprint above.
If something goes wrong
If your download does not work, the file is damaged, or you were charged twice, email us and we will make it right, usually within one business day.
Payment problems
If you see a charge you do not recognise, please contact us before contacting your bank; we can usually resolve it quickly.
Contact
Kozar Solutions, doing business as Whisker Museum